More heresy!

IT industry warned over wasted money | The Register : "It [the survey] highlights the need for the industry to deliver tangible benefits, focus on selling practical solutions not technology for technology's sake and most importantly to improve after sales customer service. With the customer in mind, it is also important for us to focus on integrating new technologies with existing systems and not automatically adopt the 'rip out and replace' mindset."

So why does the industry get away with this approach? I think it may partly be because elements within the customers also like to focus on technology, haven't thought through what the business wants etc.

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