I have only had a chance to skim the "booklet" but this paragraph hit home in our present circumstances:
MAGIC FORMULAS: There is a magic formula for resolving conflicts. It is this: Have as your objective the resolving of the conflict, not the gaining of advantage. There is a magic formula for avoiding conflicts. It is this: Be concerned that you do not offend, not that you are not offended.
Must return for another look.......